![]() So then I asked to reschedule because my appointment was supposed to be at 10:30 & I couldnt wait another 2 hours to be seen.The lady at the front des k got an attitude and told me “You don’t know what going on and You have no patience. I was told there was 4 people ahead of me n I had to wait another hour and a half. After waiting for a unreasonable amount of time, I went to the front desk n asked when I would be seen. I filled out the paper work n was told to sit and wait so I did. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Very Unprofessional! I had an appointment at 10:30 for oral surgery and arrived at 9:45am. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. ![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I would like a refund so I can receive help from another doctor. At best this practice is poorly managed at they are knowingly defrauding patience. They are withholding payments for services and not providing services. They have created an unrealistic burden to receive care, they have continually canceled appointments extended the length of time I am required to wear braces, they have failed to notify me of the changes of location for treatments. If they are unable to continue serving they should return payment so I care received care from another provider. Artisan Smiles is fully paid, my parents portion as well as the insurance carrier. They have never sent out information by mail or email explaining why my treatment plans have stopped, just canceling the appointments. This office doesn’t even offer extended hours or weekend service to help accommodate travel. We are told we must go there for service but this is very difficult to travel 2 hours in one direction. It is over 76 miles from the office I am treated at. When the scheduler calls to reschedule each month we are told it is a problem with a building but they don’t have any information, they said they are “sorry but can’t help.” And “ they know this wrong but it is happening to a lot of people.” My mom called another office in York PA. The wire are now loosened because the rubber bands are gone. ![]() My mom has left messages and emails but no one has replied. Since then the office has called to cancel each monthly appointment (4 months in a row). My braces were first put on in October 2020.
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